Unity - Time-Based Routing to Voicemail

[Brian Carscadden]

A client of ours want Unity to route calls to voicemail only after hours. During the day (9-5) calls would ring the extension, but never route to voicemail. Is this possible, and in what versions is it supported?

[c-charlebois]

Definitely. The way Unity integrates with CCM, all incoming calls are handled by Unity Call Intercpt ports. Unity uses different Call Handlers based on time of day/week, to either route the call to a phone, send the call to voice mail, or send the call to another app (IVR, Personal Assistant, Auto-Attendant)