Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity to Octel sender announced

Unity 3.15, IVC 10.01

When Octel nodes send a msg to Unity the sender's recorded name is sent along with the msg. How can the same be accomplished when the Unity Bridge sends a msg to an Octel mailbox?

2 REPLIES
New Member

Re: Unity to Octel sender announced

Forgot to mention that this is when using blind addressing.

New Member

Re: Unity to Octel sender announced

I'm not sure there's a way to do this. It's kind of an implementation difference between the two systems in general. Unity does not automatically include the voice name as part of the message. This allows Unity subscribers the option of setting their personal conversation to report the name of senders, or not. If they choose to hear the sender in their conversation, this is done dynamically at the time the message is retrieved.

If you have Bridge Subscribers set up for the remote Octel subscribers then you will hear the recorded name before or after the message is played (that is also selectable) depending on what each subscriber has chosen for their conversation options.

The Bridge Networking guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/bridge/bcg/bcg211/index.htm has more details on how name confirmation applies.

Note that if a Unity subscriber does have their conversation configured to play the recorded name of the sender, and then a message does arrive from a Bridge subscriber from an Octel, they will hear the recorded voice name from Unity and also the recorded name within the message.

Personally, I like the flexibility that Unity provides in its implementation. But it is kind of a mismatch when it comes to messaging with the Octels. I think there may be a way to turn off the setting on the Octel that puts the voice name in the voice message, but I'm not sure, and it's probably a system-wide setting not specific to networking.

82
Views
0
Helpful
2
Replies