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Unity Transfer

I have a call handler that offers the user some menu choices, if the user presses 1, unity transfers them to a attendant console hunt pilot which has queuing enabled, is there a way to stop unity playing the message " please wait while I transfer you call" or could I record my own?

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Hall of Fame Super Red

Re: Unity Transfer

Hi Peter,

Have a look at this post from January of this year that deals with this exact question. There is an excellent definitive answer from Jeff Lindborg included in this thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Unified%20Communications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda5791/2#selected_message

Hope this helps!

Rob

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