Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Cisco Employee

Unity uninstallation

Is there any information on un-installing Unity? I know there is a utility located on www.answermonkey.net, but it is considered unsupported. Is there any trouble shooting on messages received upon running the uninstall? I have a customer that received this message: PKSFX@Windows No CE Signature Found.<br>Any idea as what is happening on this server?? <br>Thanks<br><br>Jeff Schlesser<br>CSE<br>TAC Engineer<br>408-527-4204

10 REPLIES
Anonymous
N/A

Re: Unity uninstallation

What uninstall are you running that's giving you that error? Not the uninstaller off my web page I assume since I don't kick out any messages that look like that.

Sounds like you're trying to install something else from the add/remove programs group or something?

Yes, the uninstaller is not offically supported by TAC. Your only other option is to reinstall your box or manually remove all the components yourself I'm afraid. There are no supported instructions for manually removing Unity in its entirety from a server, but there are instructions for getting rid of Dialogic/NMS/Fax off your box. To get rid of all the Unity specific objects from Exchange you will need to use DOHPropKiller which is password protected and you'll need to call TAC for help...

or you could just use the Uninstaller off my web page ;-> It includes the same logic at DPK among other things.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Unity uninstallation

Actually, that error is being kicked out by the PKZip wrapper... The EXE on the web site is a couple bytes off from the EXE I uploaded... not sure what happened there but PKZip isn't liking it so it wont unpack.

I'll upload a new self extracting exe when I get home tonight. Sorry about that.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Unity uninstallation

Ok... site's been updated and I tested out both Uninstall ZIPs and they unpack OK.

sorry about that...


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Unity uninstallation

This may be a weird question but if you are uninstalling unity and not looking to reload why not run Doh Prop Killer?


Anonymous
N/A

Re: Unity uninstallation

You can do that... it's passord protected, though, and it also has a history of bean kinda mean to installs that have more than one Unity server in the same Exchange site (i.e. it can wax objects for the other Unity server(s) in the site if you're not careful).

It also doesn't do anything about unregistering the services, removing DLLs that cause conflicts if you're going back to an older version of Unity, toasting the web directories etc... you have to remember to do all that by hand if you're using DPK.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: Unity uninstallation

I've downloaded the UnityUninstallWin2k.exe file from www.answermonkey.net and when I tried to use this tool, I got a message similar to the one that should be generated one using Uninstall Tool over WinNT. I've downloaded this file on 04/25.

Anonymous
N/A

Re: Unity uninstallation

I'm not sure what message you mean... what's happening when you run it?

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: Unity uninstallation

Ok. I have downloaded the Unity Uninstaller for Win2k from your page. There, on file description, it says that I just have to run setup and use Unity Uninstaller. For Win NT 4.0, file descriptions says that, when you run the uninstaller, it requires that you run a file called ads.exe first. My problem is: I am using Win2k and when I execute the Unity Uninstaller, a message is shown informing that I have to run ads.exe first and after that reboot the PC.

Anonymous
N/A

Re: Unity uninstallation

You'll also get that message if the Uninstaller is unable to log into the DOH (i.e. the account you're logged in as doesn't have rights or the Unity installation is hosed up to the point where you can't even establish a DOH session or bring up DOHPropTest etc...).

If I can't bind to the DOH, I can't remove the custom properties from users.

either that or the LDAP port is not correct for some reason (it should be, it's pulled from the Unity registry settings).


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

New Member

Re: Unity uninstallation

Ok. Problably it heppened because I did not have rights to logon into Unity as Administrator. There is another entry on IP Switch Forum regarding Exchange Import users, where I did not have success to import users on right way. Then, as there were two Administrator users, I deleted one, but the wrong one... After that, I lost my login rights. Then I tried to uninstall unity, and it failed. Do you know how could I fix this problem regarding login??

192
Views
0
Helpful
10
Replies
CreatePlease login to create content