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UNITY UPGRADE CODE QUESTION

I have a question on the upgrading of Unity 2.4(6) to 3.1(3).

I get an upgrade code UNTY-3X-CQ-204398 from Cisco.

This code was issued 9 months before, the upgrade was not performed for some reasons.

The system is running and it had been upgraded several times on adding Number of user licence.

Some how from 160 user sessions to 176 user sessions.

Is that the upgrade code from 2.4(6) to 3.1(X) is independent from other features and number of users?

If it is not independent, would you have any suggestion for us to get the new Upgrade code?

System Serial Number is :105775

OS running Win NT 4.0

System model: Dell PIII 1.13GHz

Memory : 512MB

Hard disk : 8.4GB *4 (RAID5)

Number of Voice port : 8

Current Version : 2.4(6)

Integration : TSP to Call Manager

I have just pick this project and want to clarify all items before proceed.

1 REPLY
Cisco Employee

Re: UNITY UPGRADE CODE QUESTION

No, the upgrade code is not independant... if you've performed other updates since it was issued it'll either not work at all or will produce "unexpected" results. You'll want to get a new upgrade code off the key info you have on the system currently (the key code you send contains information about what settings are on the key at the moment).

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