Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Unity upgrade from 2.4.6(135) to 2.4.6(161)

During the upgrade process, I am getting the infamous "Setup could not configure your system for you. You will need to do it manually." It asks you to click yes or no, but either one does keeps the system from coming back up. After clicking yes, I get an ActiveX error saying a script could not run. What can I do to get this back up asap?<br><br>Matt Slaga <img src="/images/icons/wink.gif"><br>Dimension Data US<br><font color=red>MCNE</font color=red>, <font color=blue>MCSE2k</font color=blue>, <font color=purple>CCNP/DP Unity Systems Engineer</font color=purple>

2 REPLIES
Cisco Employee

Re: Unity upgrade from 2.4.6(135) to 2.4.6(161)

Hi Matt,
Hoping if this is still an issue you've gotten in touch with TAC. Generally for the install we'll need the tempu.log to find out where the failure is. Is there any glaring error there?

-Bill Baldwin
ECSBU QA
Cisco Systems

New Member

Re: Unity upgrade from 2.4.6(135) to 2.4.6(161)

The "SysCheckPreInstall" said everything was setup correctly as far as permissions, but I manually added the user to the local administrators group, and added the user to the "User can log on locally" local policy. After that, the installation ran without any additional hitches.

Matt Slaga
Dimension Data US
MCNE, MCSE2k, CCNP/DP Unity Systems Engineer

97
Views
0
Helpful
2
Replies