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Unity upgrade from 2.4 to 3.1

I am getting ready to do an upgrade and wanted to know if anyone has any horror stories or tips to give on how to make a smooth transition. Did you export and import current subscribers?

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Cisco Employee

Re: Unity upgrade from 2.4 to 3.1

Two big things bite folks here...

First, make sure the system you are backing up as part of your upgrade process is nice and clean. Use dbWalker (you can get the latest off of CCO or AnswerMonkey.net) to try and clean up all the broken links, stranded mail users and orphaned call handlers that you can. The most common thing folks send me are import logs that have error that are nothing more than faithfully recreated broken links from a backup of a system that had those same issues... Import does not magically clean all those links up.

Second, read the upgrade guide... please... so many folks neglect to read through the guide and the help files that come with the export/import tools used for upgrading from 2.x to 3.x. Here's the upgrade section of the install guide:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/inst/inst31/inst_030.htm

the FullDBImport/Export tools come on the Unity 3.1 CD but the latest can be downloaded from CCO or AnswerMonkey.net (I'll be posting some bug fixes to AnswerMonkey.net tonight). here's the link to that page:

http://www.answermonkey.net/App_full_import_export3x.htm

Pay special attention to the specifics about what information is backed up and restore and what is not.

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