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New Member

Unity vm count

In Unity 5 is there a way to see how many messeges a user has saved?

4 REPLIES
Hall of Fame Super Red

Re: Unity vm count

Hi Mike,

You can do some good reports on Mailbox numbers,read/unread etc. using Message Store Manager (Unity Tools);

http://www.ciscounitytools.com/HelpFiles/MSM/MSMConsoleHelp_ENU.htm#_Toc110930104

Here is where to download MSM

http://www.ciscounitytools.com/App_MSM.htm

Or perhaps this is more of what you are looking for,

Subscriber Message Activity Report

Use the Subscriber Message Activity report to diagnose voice message problems reported by a subscriber (for example, voice messages are not being sent or received, or the message waiting indicator is not being turned on or off properly). You generate this report for an individual subscriber only.

The Subscriber Message Activity report includes the following information:

Date and Time The date and time that the subscriber took action on the message.

Source Either the computer or the phone that generated the message activity.

Action Taken in Response to Message The activity that took place in regards to voice messages (for example, New Message, Message Read, Save, Delete, Mark New, Login, and Logoff).

The actions MWI On Requested and MWI On Completed indicate, respectively, that Cisco Unity sent a request to the phone system to turn on the MWI and received a request-completed confirmation. In cases where the phone system does not provide a confirmation, Cisco Unity assumes the request was successful.

Number of New Messages The number of new voice messages in the subscriber mailbox.

Sender's Name and DTMF The name and extension of the message sender, if known.

Date and Time Message Arrived The date and time that the message arrived in the mailbox.

Dial Out Number The number to which a message notification was sent.

Dial Out Result The result of the outgoing call for the message notification. Possible results include:

Busy The dialed number was busy.

Connected The called party answered the phone.

Failure The call failed.

Port Disabled All ports for outgoing calls were disabled.

Port Unavailable No ports were available for the outgoing call.

RNA (Ring No Answer) The dialed number did not answer.

Release The result is unknown. This typically happens for notifications sent to pagers.

Unknown The result is unknown.

From this 4.0.5 doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_maintenance_guide_chapter09186a008044380e.html#wp1327012

Hope this helps!

Rob

New Member

Re: Unity vm count

thanks Rob, but all I have is

Date and time of message response

Source (Application generating message)

Action taken in response to message

Number of new messages

Sender's name and DTMF

Date and time message arrived

Dialout Number

Dialout Result

Hall of Fame Super Red

Re: Unity vm count

Hi Mike,

You are most welcome :)

That looks like the Subscriber Message Activity Report. Did you try the reports on Mailbox numbers,read/unread etc. using Message Store Manager (Unity Tools)??

http://www.ciscounitytools.com/HelpFiles/MSM/MSMConsoleHelp_ENU.htm#_Toc110930104

Here is where to download MSM

http://www.ciscounitytools.com/App_MSM.htm

Hope this helps!

Rob

New Member

Re: Unity vm count

I remember in version 4.X there was a folder called MBX? or something close that acutally had the saved messeges from a user. where are the messeges stored in verion 5?

thanks

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