Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity voice messages not available till next day

Unity 3.1(5) on ICS7750

Voice mails are being left, but users are not able to retrieve them until the next day.

This is not a MWI issue, in fact some users claim they see the MWI lamp lit, but there is no message, then the next day it is there.

Date/Time on blades are no more than a few minutes out of sync.

5 REPLIES
Cisco Employee

Re: Unity voice messages not available till next day

Hi

Is this an offbox installation with UM or with VM only? Are these messages stuck in the UnityMTA qeue (c:\commserver\unitymta)? Also have you checked with Exchange Message Tracking if the message is stuck somewhere in Exchange? Do you see any errors in event viewer?

Kind Regards

Ullie

New Member

Re: Unity voice messages not available till next day

Intermittant problem - random individuals affected - no apparent pattern

Off-box VM only installation

UnityMTA empty

Exchange Message Tracking Center empty

Am getting Event Viewer App Log from field

New Member

Re: Unity voice messages not available till next day

EVENT VIEWER APP LOG LOOKS LIKE THIS (ad infinitum, ad nauseum):

7/1/2003 3:52:06 PM Perflib Error None 1008 N/A ICS-846AF0AC3B4 The Open Procedure for service "ISAPISearch" in DLL "C:\W2KS\System32\query.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

7/1/2003 3:52:06 PM Perflib Error None 1008 N/A ICS-846AF0AC3B4 The Open Procedure for service "DNS" in DLL "C:\W2KS\System32\dnsperf.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

7/1/2003 3:52:06 PM AvNotifier_MC Warning Run 1045 N/A ICS-846AF0AC3B4 Failed to set message waiting lamp for Karen Dearing, ext 2560, switch 0, cluster 0, reason: SetMWI failed with 0x80004005

7/1/2003 3:52:06 PM AvMiu_MC Warning Warning 521 N/A ICS-846AF0AC3B4 Component Miu: Thread 0x00001070 had a Failure on Port 8 in Method CAvTSPAbstraction::Selsius_SetMWI()

DESCRIPTION: HardFailure from lineDevSpecific.

DETAILS:

"DestAddress: 2560"

"Messages: 1"

"State: ON"

"ErrorCode: 0x00000102. "

7/1/2003 3:52:05 PM Perflib Error None 1008 N/A ICS-846AF0AC3B4 The Open Procedure for service "ISAPISearch" in DLL "C:\W2KS\System32\query.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

7/1/2003 3:52:05 PM Perflib Error None 1008 N/A ICS-846AF0AC3B4 The Open Procedure for service "DNS" in DLL "C:\W2KS\System32\dnsperf.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

Cisco Employee

Re: Unity voice messages not available till next day

Hi

That's a rather strange one as the message can only be in two places:

1) UnityMTA

2) Exchange

Have you tried configuring outlook express (DO NOT install outlook) with that user and see if there is actually an e-mail in the mailbox?

Ullie

New Member

Re: Unity voice messages not available till next day

This is an intermittant problem that does not affect all users at the same time - so it is possible that when we checked the queues on the off time

203
Views
0
Helpful
5
Replies
CreatePlease to create content