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Community Member

Uniy-PA intergation

Hello guys,

I have an issue with Personal Assistance and Unity Integration. I dial the PA number and ask for VoiceMail, the system asks me to enter the pin number, after entering the PIN number (The one configured in CallManager)it waits for 10-15 seconds and says "Unable to access your Mailbox and transfers me to the Unity pilot number. Is there any thing that I did wrong? Could you please help?

Thanks,

BT

2 REPLIES
Blue

Re: Uniy-PA intergation

is your PA server a member server in the domain used for unity?

if so, do PAServer and PAWebadmin services logOn with domainAdmin privileges?

if using exchange: do you have '%PAROOT%\bin\outlook' added to the server path?

do you have hostName resolution for the unity server on the pa server?

does PA have sendAs & receiveAs permissions on the exchange server?

also, verify your messaging configuration on the PA server. see link below for more info:

http://www.cisco.com/en/US/products/sw/voicesw/ps2026/products_configuration_example09186a00800b6b36.shtml

Community Member

Re: Uniy-PA intergation

The answer for all questions is YES. When I use Test Attributs button in the Messaging Configuration page form PA, I can clearly access the Corporate Directory Query and the Message Store Query resualts for any users, but I still can't access the Mailbox through PA. Is there anything else that I have to check?

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