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New Member

unrecognized error can't add new users

unity v. 2.46.102

When trying to add a new user in the sa i get "an unrecognised error occured the new subscriber was not successfully added" message accompanied by a sadbconn warning in event viewer. ( i can successfully import users from exchange, but this is stand alone voice mail). i have re-registered sadbconn in commserver\orderedcoms but still no joy. referencing an earlier post i put some traces on and received the following results:

2002-10-25 17:03:44 (AvLogMgrSvr_MC,10007,diag file opened,) LOGMGR OPENDIAGFILE

17:03:44:328 (AvLogMgrSvr_MC,10012,-1,-1) LOGMGR OPENNEXTDIAGFILE D:\CommServer\logs\diag_20021024_220001.txt D:\CommServer\logs\diag_20021025_170344.txt

17:05:02:453 (AvLogMgrSvr_MC,10010,-1,-1) LOGMGR REFETCHDIAGGRID

17:05:26:484 (AvLogMgrSvr_MC,10010,-1,-1) LOGMGR REFETCHDIAGGRID

17:05:32:640 (AvLogMgrSvr_MC,10010,-1,-1) LOGMGR REFETCHDIAGGRID

17:05:56:484 (AvLogMgrSvr_MC,10010,-1,-1) LOGMGR REFETCHDIAGGRID

17:06:06:453 (AvLogMgrSvr_MC,10010,-1,-1) LOGMGR REFETCHDIAGGRID

17:07:55:187 (AvSaDbConn_MC,1023,AvSaDbConn,13) Before calling Doh create from (HRESULT CAvSaDohObject::CreateAndLog(BSTR bstrAlias VARIANT * pvarCreationPropIds VARIANT * pvarCreationValues IAvDohPropertyManagers * pPropertyManagers IAvDohPropertyManager ** ppNewPropertyManager)), object type (), alias (htest).

17:07:55:859 (AvSaDbConn_MC,1024,AvSaDbConn,13) After calling Doh create from (HRESULT CAvSaDohObject::CreateAndLog(BSTR bstrAlias VARIANT * pvarCreationPropIds VARIANT * pvarCreationValues IAvDohPropertyManagers * pPropertyManagers IAvDohPropertyManager ** ppNewPropertyManager)), object type ((null)), alias ((null)).

17:07:55:875 (AvSaDbConn_MC,1021,AvSaDbConn,10) HRESULT Failure. ?? failed: 00000001 in C at line 0

2002-10-25 17:08:24 (AvLogMgrSvr_MC,10008,diag file closed,) LOGMGR CLOSEDIAGFILE

any ideas please

jim

4 REPLIES
Cisco Employee

Re: unrecognized error can't add new users

Off the top of my head, I'd guess that the account that the AvCsMgr is running as can't create either the Exchange or the NT account for some reason.

That trace isn't showing the failure return code from the lower level Unity components involved with adding a Unity subscriber. Can you add...

ALCommon - Error

Doh - Error

Sal - Error

DalEx - Error

Sal - Error

Then make it fail again and post the log.

The other thing you could try is logging on as the same account that the AvCsMgr is running as, go into Exchange Admin, try to create an Exchange account and also the NT account. Does it work?

New Member

Re: unrecognized error can't add new users

thanks for the quick response

I am able to create an NT account and exchange mailbox with this account and then import it into unity. i have included the increased logging in maestro and obtained the following:

2002-10-28 12:26:25,AvLogMgrSvr_MC,10007,-1,-1,diag file opened

12:26:25:515,AvLogMgrSvr_MC,10012,-1,-1,-1,-1,D:\CommServer\logs\diag_20021027_220005.txt,D:\CommServer\logs\diag_20021028_122625.txt

12:26:29:578,AvLogMgrSvr_MC,10011,-1,-1,-1,-1,D:\CommServer\logs\data_20021027_220005.txt,D:\CommServer\logs\data_20021028_122629.txt

12:27:07:859,AvLogMgrSvr_MC,10010,-1,-1,-1,-1

12:27:24:953,AvLogMgrSvr_MC,10010,-1,-1,-1,-1

12:27:48:796,AvLogMgrSvr_MC,10010,-1,-1,-1,-1

12:28:11:375,AvLogMgrSvr_MC,10010,-1,-1,-1,-1

12:29:30:468,AlCommon_MC,30000,-1,-1,AlCommon,10,TAvDohHasRecordingAttachment,GetNextIntroductionNumber,qi(IID_IAvIterator),h:\CommSvr\Sources\doh\SrcCache\TAvDohHasRecordingAttach.h,133,The operation completed successfully. ,00000B90H,06F12F70H

12:32:04:890,AvSaDbConn_MC,1023,-1,-1,AvSaDbConn,13,HRESULT CAvSaDohObject::CreateAndLog(BSTR bstrAlias VARIANT * pvarCreationPropIds VARIANT * pvarCreationValues IAvDohPropertyManagers * pPropertyManagers IAvDohPropertyManager ** ppNewPropertyManager),,fflintstone

12:32:05:578,AlCommon_MC,30000,-1,-1,AlCommon,10,CAvSalNtDomainAccounts,Create,NetUserAdd,h:\CommSvr\Sources\sal\SalNt\AvSalNtDomainAccounts.cpp,280,800408B2H,000001A4H,06F1DCF0H

12:32:05:579,AlCommon_MC,30000,-1,-1,AlCommon,10,CAvSalNtDomainAccounts,Create,NetUserAdd: dc=\\STIR-SER-EXC01 a=fflintstone pw=B!Holmstead194 l=1 f=221,h:\CommSvr\Sources\sal\SalNt\AvSalNtDomainAccounts.cpp,288,800408B2H,000001A4H,06F1DCF0H

12:32:05:578,AlCommon_MC,30000,-1,-1,AlCommon,10,CAvDohMailUsers,CreateDomainAccount,pDomainAccounts->Create(),h:\CommSvr\Sources\doh\SrcCache\AvDohMailUsers.cpp,257,800408B2H,000001A4H,02AA0120H

12:32:05:579,AlCommon_MC,30000,-1,-1,AlCommon,10,CAvDohMailUsers,CreateNoLogon,CreateDomainAccount(),h:\CommSvr\Sources\doh\SrcCache\AvDohMailUsers.cpp,548,800408B2H,000001A4H,02AA0120H

12:32:05:578,AvSaDbConn_MC,1024,-1,-1,AvSaDbConn,13,HRESULT CAvSaDohObject::CreateAndLog(BSTR bstrAlias VARIANT * pvarCreationPropIds VARIANT * pvarCreationValues IAvDohPropertyManagers * pPropertyManagers IAvDohPropertyManager ** ppNewPropertyManager)

12:32:05:593,AvSaDbConn_MC,1021,-1,-1,AvSaDbConn,10,?? failed: 00000001 in C at line 0

12:32:32:343,AlCommon_MC,30000,-1,-1,AlCommon,10,TAvDohHasRecordingAttachment,GetNextIntroductionNumber,qi(IID_IAvIterator),h:\CommSvr\Sources\doh\SrcCache\TAvDohHasRecordingAttach.h,133,The operation completed successfully. ,00000B80H,06F12F70H

2002-10-28 12:33:09,AvLogMgrSvr_MC,10008,-1,-1,diag file closed.

Hope this helps.

jim

Cisco Employee

Re: unrecognized error can't add new users

Cool. Those logs did the trick. This is what we are getting back from the WIN32 API call to create an NT account...

"This operation is only allowed on the primary domain controller of the domain."

Is the server STIR-SER-EXC01 a Domain controller? Was it at one time, but demoted recently? Was it taken off line? I would suspect either something like that has happened, or Unity's cached map of DC's is not correct, or the local boxes Win32 cache of Domain controllers is not correct.

I'm not saying to necessarily do this, but has a Unity restart been attempted? A Unity server reboot? This could be CSCdu59265.

New Member

Re: unrecognized error can't add new users

thanks for the reply

CSCdu59265 looks like a very good candidate. We are upgrading to version 3.0 shortly so we can use work arounds untill then.

thank you very much for your help

jim

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