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New Member

Unresolved Caveat CSCDV00759 in 2.4.6 and 3.01

Our environment currently contains both Unity 2.4.6 and 3.01 and I found the unresolved Caveat CSCdv00759 which we are experiencing:

I need to know what version this caveat is resolved? Also, what does it mean to end the TRAP session and start a new one before rerecording the message?

While recording a message to another subscriber through ViewMail using TRAP (the phone), ViewMail stops recording while the subscriber is still talking. The subscriber records a second message and completes it successfully; however, the message that is sent is the first message, which was cut off.

No workaround is available for the cut-off message problem.

Cisco Employee

Re: Unresolved Caveat CSCDV00759 in 2.4.6 and 3.01

That particular bug was closed since it was seen at only one site and once they properly configured their tone templates using LearnTones (the were on a PBX) they could no longer reproduce the problem. Are you running behind a PBX or CM? If it's a PBX have you run LearnTones?

New Member

Re: Unresolved Caveat CSCDV00759 in 2.4.6 and 3.01

We are running Call Manager 3.0.11 with Unity 3.01 and Call Manager 3.07a with Unity