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324
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5
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4
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Unsucessfull CMUser Page

ricardorojas123
Level 1
Level 1

I have local user in the Cisco Unified Call Manager version 6 (End User), these users are associate whit its phones. But the login into the URL : https://ipcallmanager:8443/ccmuser/showHome.do is not succesfull ...

what can I do ?

4 Replies 4

Rob Huffman
Hall of Fame
Hall of Fame

Hi Ricardo,

Can you try without (showhome.do);

https://x.x.x.x:8443/ccmuser/

or

https://hostname/ccmuser/

Hope this helps!

Rob

The same ... unsucessfull authentication (I check in the End USer , the USerID and the pin and passwords setting).

If you configured LDAP authentication the most common issue is not pointing to the right LDAP for authentication, that or fat fingers =)

The users are already in the CCMuser group right?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

Rob Huffman
Hall of Fame
Hall of Fame

Hi Ricardo,

Just to add a note to the good tips from Java!

This was answered (beautifully) by Marina earlier this year;

The end user must now be added to the User Group "Standard CCM End Users"

before the ccmuser pages can be accessed.

Please perform following steps in order to add user into User Group:

1) Go to the User Group Page

2) Click the link for Standard CCM End Users

3) Click the Add Users to Group Button

4) Click the check box next to the userid

5) Click the Add selected button

6) Go to the End User Page

7) Click the link for

8) Scoll to the bottom and ensure Standard CCM End Users appears in the

permission section.

9) Login to CCMUser as with configured password.

Use this URL to access.

https://hostname/ccmuser

Hope this helps!

Rob

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