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New Member

Unsucessfull CMUser Page

I have local user in the Cisco Unified Call Manager version 6 (End User), these users are associate whit its phones. But the login into the URL : https://ipcallmanager:8443/ccmuser/showHome.do is not succesfull ...

what can I do ?

4 REPLIES
Hall of Fame Super Red

Re: Unsucessfull CMUser Page

Hi Ricardo,

Can you try without (showhome.do);

https://x.x.x.x:8443/ccmuser/

or

https://hostname/ccmuser/

Hope this helps!

Rob

New Member

Re: Unsucessfull CMUser Page

The same ... unsucessfull authentication (I check in the End USer , the USerID and the pin and passwords setting).

Cisco Employee

Re: Unsucessfull CMUser Page

If you configured LDAP authentication the most common issue is not pointing to the right LDAP for authentication, that or fat fingers =)

The users are already in the CCMuser group right?

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Red

Re: Unsucessfull CMUser Page

Hi Ricardo,

Just to add a note to the good tips from Java!

This was answered (beautifully) by Marina earlier this year;

The end user must now be added to the User Group "Standard CCM End Users"

before the ccmuser pages can be accessed.

Please perform following steps in order to add user into User Group:

1) Go to the User Group Page

2) Click the link for Standard CCM End Users

3) Click the Add Users to Group Button

4) Click the check box next to the userid

5) Click the Add selected button

6) Go to the End User Page

7) Click the link for

8) Scoll to the bottom and ensure Standard CCM End Users appears in the

permission section.

9) Login to CCMUser as with configured password.

Use this URL to access.

https://hostname/ccmuser

Hope this helps!

Rob

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