When upgrading from 3.1 to 3.3, the biggest difference is the change from SQL7 to SQL 2000 as the database engine. You have to upgrade from 3.1.3 to 3.1.4b, and install the backup utility version 3.5.44 and backup your system to an off-server location.Then you wipe your server and start from scratch!! Install CCM 3.3, restore the DB. It works Ok, and we have done it here.
Just look at _all_ of the upgrade guides and release notes and make sure to follow them to the letter.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...