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Welcome to Cisco Support Community. We would love to have your feedback.

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New Member

Upgrade from ICM 4.1.4 to 4.6.2

Has anyone done this upgrade from the above versions? If so, did you have any issues? Did you have to upgrade hardware as well? Did you move from .SQL 6.5 to 2000 or .SQL 7.0? I have included my email address for anyone that feels this a very indepth project and would like to talk first hand. Thank you for your responses.

(847) 402-7368


Re: Upgrade from ICM 4.1.4 to 4.6.2

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center ( or speak with a TAC engineer. You can open a TAC case online at

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: Upgrade from ICM 4.1.4 to 4.6.2

Hi there,

The topic is quite complex to go through thoroughly, and it's one of the topics we are working to address in the TAC.

In summary, you can remain using Microsoft SQL 6.5, with sp5. We are summarising recommendation on which version of ICM can be directly upgraded to 4.6(1), order of upgrade of ICM nodes. First and foremost is to evaluate performance of your server hardware, to cater for addtional system resource requirements for ICM 4.6(1).

Would suggest contacting your cisco account representative, or contact cisco TAC on

New Member

Re: Upgrade from ICM 4.1.4 to 4.6.2

ICM 4.6.2 just went "FCS" (First Customer Ship) at the end of June--there are several existing ICM customers planning their 4.1.5 and 4.5 upgrades within the next few weeks working with the ICM Upgrade Team in Cisco PSO. There are updated links on CCO that point to some of the concerns/issues with the upgrade process at:

Also, ICM 4.6.2 is a "bridge" release that will allow you to upgrade your current 4.1.4 system without having to touch your 3rd party software--you can stay on NT and SQL 6.5 initially. Once you're upgraded to ICM 4.6.2, you can consider upgrading your database to SQL 7.0, SP3 and the Operating System platforms to Windows 2000, SP2.

The link for database upgrades is:

The link for Windows 2000 Upgrades is:

Hopefully these links will help you and your team in planning your upgrades.