05-04-2006 08:02 AM - edited 03-13-2019 01:11 PM
Upgraded PUB and SUB from 4.0.1 to 4.1.3sr3 and now my ICD clients cannot go active. They can log in but get the error "Request to change agent state failed. Unable to change agent state.
05-04-2006 08:17 AM
Hi Roy,
A couple of questions;
a) are the ICD extensions associated with the RMUser in the directory?
b) Have you tried updating the RM JTAPI Provider and restarted the CRA Engine?
Let us know how you make out.
Hope this helps!
Rob
Please remember to rate helpful posts........
05-04-2006 09:39 AM
My ICD extensions are associated with the RMUser in the directory.
I have updated the RM JTAPI Provider and restarted the CRA Engine.
The clients can log in they just cant go active.
05-04-2006 03:07 PM
Definitely download JTAPI plugin or run the update tool to make sure your JTAPI versions are synced.
05-04-2006 08:20 AM
Did you run the JTAPI update utility as indicated in the following link?
Hope this helps. If so, please rate the post.
Brandon
06-06-2006 07:05 AM
Did that sync tool resolve it? I am having the same issue, but it's only with one or two clients (out of 200).
Anybody else have other ideas?
If you solved it, what did you do?
Thanks!
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