Re: URGENT: Call Detail record related to a Skill Group
Although I cannot give you a very technical answer to this question, I do know that a few years ago I was trying to link data from the Termination_Call_Detail table and the Route_Call_Detail table. I was told by Cisco TAC (actually then GeoTel) that it was not possible as the data in the Termination_Call_Detail comes from the Switch and the data in the Route_Call_Detail comes from the carrier. I was told there was some way to do this with Translation Routing. I believe if you subscribe to ANI service from your carrier, that you could link the two tables through that field, because then you would have ANI data in your Termination_Call_Detail. Maybe someone else with more technical expertise could comment?
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