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New Member

USB Audio device error with softphone

We use softphone 1.3.2A with USB handset or headset.

On both devices we get the same problem: sometime the system lose contact with USB device and we have to reconfigure it using the softphone's audio setting.

It happend also that we have to physically disconnect the USB port in order to see it again in the system, and then reconfigure it in the softphone.

In both case, when the softphone receive a call we have a message : "audio device error".

This problem occurs randomly on PC.

Regards

4 REPLIES
Cisco Employee

Re: USB Audio device error with softphone

Hi,

Could you provide the make/model/os of the PC as well as the make/model of the USB of the handset/headset?

There is a bug which might be related which is still in "Assigned" state:

CSCdw69288

-ben

New Member

Re: USB Audio device error with softphone

PC are DELL optiflex G1 with W2K SP3 or also NEC powermat Iselect with W2K SP3.

Headset are GNetcom 2100, Handset are CLARITEL i750.

Regards

Florence.

New Member

Re: USB Audio device error with softphone

We have a very similar problem with a similar setup. Sometimes even pushing buttons on the softphone or Claritel will cause Windows to blue screen. What I have found is that using a powered USB hub instead of pluggin directly into the USB port on the laptop seems to aleviate a lot of the problems.

Alan

New Member

Re: USB Audio device error with softphone

We try to put a USB hub on one of the PC which have à lot of problem (problem occur several time a day) and effectively it seems better.

Thank you for your help.

Regards

Florence.

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