While using CCM 3.2(2c), when I generate User reports by going to department bills, then for some users I get the reports that are fine, but for some other users the reports that are coming are not correct. For example for some users there are no calls shown, wile they actually made many calls from their own phones. Interestingly if I go and get the report for that extension i.e. using CDR search option then I get details of all the calls made using that phone. I have confirmed that even those IP Phones have been associated correctly to the right users, but somehow when I take "user" report the reports are not correct. Can someone suggest what could be wrong and what could be the solution.
Currently Call Manager does not log the user id but the originating device name in CDR record, so the information will not be in the CDR about which user logged in and made a call using extension mobility.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...