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User cannot retrieve messages

I have just upgraded a 2.4.6 server to 3.x. I have one user who has his mailbox stored elsewhere ( same site different server) who cannot retrieve his messages via phone. Users are able to leave messages and he is able to listen to them if he uses outlook. Has anyone else had this experience? <br><br>

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Anonymous
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Re: User cannot retrieve messages

Here are some of the messages in the event log:
Mailbox logon failed for user cn=TSHAN1,cn=Bannockburn,cn=Recipients,ou=BNN_EXCHANGE,o=IMC Global.

Last Category An error occurred while trying to logon to MAPI mailbox 8004011d: /o=IMC Global/ou=BNN_EXCHANGE/cn=Recipients/cn=Bannockburn/cn=TSHAN1.

IAvDohMailUser::get_PrimaryMailbox returned [0x8004011d] on line 199 of file e:\views\cs_ue3.1.0.68\un_Core2\ConversationEng\AvStateSvr\AvSGetMailboxStatus.cpp

Running conversation SubMenu on Port 2
Subscriber Display Name : Norton, Harvey A. - Lake Forest
Subscriber Alias : TSHAN1

Running conversation SubMsgCount on Port 2




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