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Community Member

user notification before autoawnser ip phone 7960

is there any way to configure a notification to the end user that a call is being received before the autoawnser picks up.

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Hall of Fame Super Gold

Re: user notification before autoawnser ip phone 7960

Is your a call center ?

Disable auto-answer and set a short ring time before calls goes to next in group.

You will be able to unanswered calls pulling statics from the system.

Community Member

Re: user notification before autoawnser ip phone 7960

Yes it is a call center. The call center plataform is Genesys.

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