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New Member

user unable to be validated

After integrating CallManager with Active Directory, the Personal Address Book and Fast Dials services no longer work. When I try to access them from the phone, I get the message "Error: -7ffbffff: User (mbell) was unable to be validated. I saw another post on the forum that dealt with a similar error message but it did not appear that user had Active Directory and the hex error code was different. The CallManager is a member of the workgroup "WORKGROUP" and I have wondered if that has something to do with the problem. Does anybody have any ideas?

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New Member

Re: user unable to be validated

Disregard this message. I found another post that already dealt with the problem.

New Member

Re: user unable to be validated

I have seen this problem with CM version 3.1.2(c) and 3.1.3(a) . I filed a bug for this issue and waiting for engineering special for 3.1.3(a).

CSCdx30077 Personal Directory / Active Directory integration

CM version 3.2 resolves this issue.


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