I have an 8 port system. When a user calls the Vmail no (8700) he/she gets the normal welcome message which recognises them as a registered user. However if the 1st port is busy then it goes to the 2nd port. This does not recognise them and gives them the default welcome message.<br><br>
What integration are you using? Check the call in the CAll Viewer. Is it not having the right caller ID information? Sounds like an issue with the switch settings. You are probably missing information when the call gets moved from one port to the other.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...