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New Member

Users missing for CAR reports

Hi,

Anyone had the problem that some users CDRs appear in CAR reports and some users not? All user have almost identical config, no extension mobility.

When I run CDR search I can see the CDRs for every user.

I'm running CCM 3.3(3)sr2, CAR 3.3(0.2)

Thanks,

Attila

3 REPLIES
Cisco Employee

Re: Users missing for CAR reports

This problem will occur if a phone is associated to multiple users. Please make sure that each phone is assoicated with only one user.

Muhilan

New Member

Re: Users missing for CAR reports

No, there's only one-to-one match in the whole config.

Attila

New Member

Re: Users missing for CAR reports

Hi,

The same problem occurs at our ccm 3.3.2 system.

When we go to User Reports/Bills/Department some user occur in the reports, other users are displayed but there are no calls registered.

When we go to Traffic summary (ext), then we retrieve data for this user.

Did anyone already open a TAC case for this?

Best Regards, Julien

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