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New Member

Users not hearing "Message with Attachment"

At one time, Unity would say "Message with Attachment" when you had a voice mail message with text entered in the white text box. Now it does not say it. Any thoughts as to what controls this? Checkbox, reghack?

5 REPLIES
Cisco Employee

Re: Users not hearing "Message with Attachment"

There's no configuration option along these lines that I know of (which isn't to say an undocumented conversation item isn't lurking somewhere - I'll check).

Which version of Unity are you at now and what did you upgrade from? Any other changes such as TTS being removed from subscribers' COS options or anything like that?

New Member

Re: Users not hearing "Message with Attachment"

Sorry for not getting back to you. Were running 2.4.6.135. No changes have been made to TTS.

New Member

Re: Users not hearing "Message with Attachment"

How hard would it be to have Unity announce "Message with Attachment" when Unity detects a VMO form with text in the body of the form?

New Member

Re: Users not hearing "Message with Attachment"

As Jeff mentions there is no registry to control this.

The Message with Attachment is played when the class of the message is not Voice and we detect attachements in there.

So if the messages being sent are created from the outlook form for Unity, also known as VMO, the attachment prompt does not play.

We have never had the capability in Unity to read any text details that are added on a message when you reply or forward. Sometime in the near future ( maybe a year) we plan on adding this functionality into the product.

New Member

Re: Users not hearing "Message with Attachment"

Thats the weird thing. The attachment prompt did play when a user had a VMO form with text in the body of the vmo form.

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