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Cisco Employee

using Bulk Handler Create

I'm using BHC to create a large number of call handlers and simultaniously import wav files.<br><br>in the CSV what should I specify to point to the wav files - I tried using the AlternateGreetingPath and pointed to C:\test\test.wav but when populated the grid it does not show the path to the wav file - anybody have a sample CSV file ?<br><br>

7 REPLIES
Anonymous
N/A

Re: using Bulk Handler Create

Here's the top off a test CSV file I used to create several hundred handlers with greetings:

DisplayName, Extension, TransferString, StandardGreetingPath, OffHoursGreetingPath, AlternateGreetingPath, BusyGreetingPath, InternalGreetingPath

should work fine. I've had several sites use this including one that created 1500 handlers with greetings a week or so ago... Make sure you don't have an extra comma on a line or something that might be tripping you up.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Cisco Employee

Re: using Bulk Handler Create

here a copy of what I am using - the path to the wav file does not get populated

DisplayName, Extension, TransferString, AlternateGreetingPath
test user, 1234, 5567, c:\test\TestSnd.wav

Anonymous
N/A

Re: using Bulk Handler Create

hmmm... I walk through it here in a minute but as a test can you copy that WAV file into the directory where the BHC is installed and have the CSV file just reference the WAV file itself?

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: using Bulk Handler Create

I found the problem... I'm running through and working on localizing all these tools into French, Japanese and German UI interfaces and in the process I screwed up one of my string parsing routines. It was crunching the path string up and when it went to look for the file and the (now) bogus path it failed so it didn't load the WAV file in.

Dropping the WAV files into the running directory works. I'll have a fix posted on AnswerMonkey tonight or if you email me at lindborg@cisco.com I'll send you an updated copy now.

sorry about that...


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: using Bulk Handler Create

Updated on AnswerMonkey...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Cisco Employee

Re: using Bulk Handler Create

awesome that works - thanks

next question is - is there a way to import "caller input" via the BHC - we are converting a large phone tree from a lucent PBX and there are a ton call handlers that have 9 different options below them ... i.e. press 1 for x, press 2 for y, press 3 for z

Anonymous
N/A

Re: using Bulk Handler Create

Well, I've thought of ways to do that via CSV and there's no real easy way to do this. The one keys have several different actions they can be assigned to, which is easy enough, but their destinations (i.e. the call handlers they transfer to) are difficult to represent in an CSV file. If all call handlers had assigned extension numbers (which is reasonably rare) I could do this by ID assignment but that's not real practical and I'm highly skeptical other voice mail systems have a detailed "Tree dump" I could parse to get this information in the first place (although if that's not the case, certainly send one along for me to look at).

For dealing with large complex audio text trees quickly and easily I've developed the Audio Text Manager application which will ship with Unity 4.0 later this year but is available on AnswerMonkey for 3.1(1) systems and later. It gives you a graphical tree view of your system and you can quickly create links and create new trees within the tree. You might give is a look to see if it'll make this task a whole lot easier. I've included some training videos out there so you can get an idea of how this works.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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