Using caller input to transfer to outside emergency number.
I'm having an issue getting Unity to transfer to an outside number designated for emergencies. An incoming caller is to press the '9' key which will then transfer the caller off to an external PSTN number. I have an entry in the Restriction Tables to allow the call (ex: 91585*) it is set to allow and is Dail String 0. Secondly I have tried multiple ways to make this work with, even by having the CallManager admin create a CTI route point. The message I get in the event log is that a reorder tone is generated when trying to transfer to the actual outside number or even to the CTI route point. Any one have any ideas? Help?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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This provides an easy to use form where you simply answer a few
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