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New Member

Using custom written EA Softphone applications with IPCC

Can anyone confirm whether it is possible to use a custom written Softphone application (using Cisco toolkit) tested with Enterprise Agent under IPCC as well?

3 REPLIES
New Member

Re: Using custom written EA Softphone applications with IPCC

I would check with developer support http://www.cisco.com/warp/public/570/

New Member

Re: Using custom written EA Softphone applications with IPCC

Hi, we are currently implementing an IPCC and the customer is having a custom softphone application written. The first version appears to work ok

New Member

Re: Using custom written EA Softphone applications with IPCC

Mark, we have created a custom desktop application for our call center using the Cisco's java client. We are also using C++ API to connect to Cisco’s CTI.

They all work but you need someone who is very efficient on java.

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