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Using saweb application

My customer is having an issue using the saweb application. When someone attempts to login to the application they are prompted to select whether they would like to go in as: <br><br>Unity installer account or<br>Example Administrator<br><br>This is causing issues that I have never seen before such as the subscriber search does not work, the screen cannot display.<br><br>I believe the issue started when the customer used the grantunityaccess.exe command. However, I cannot confirm that this command was initiated improperly. Is there anyway to get the application to work without prompting for the type of user going into the application? Could this issue be the reason the subscriber search window fails to operate?<br><br>thanks,<br><br>Cedric<br><br>


Re: Using saweb application

First, the multiple selections when you access the SA would have nothing to do with the other problems you mention. This normally someone setting up a SID history link using GrantUnityAccess when they didn't need to or something similiar. If you run GrantUnityAccess with the -L option it'll list out the extra associations being made (sounds like they added a link to the installed and the example administrator local accounts?). You can remove these associations using the -d option.

You should only ever need to use GrantUnityAccess if the account you're logging into the domain with is not associated with a Unity subscriber. If you are associated with a Unity subscriber you should never use this tool to gain access to Unity since there's another problem at play that needs to be addressed. This tool was designed to be used for situations where admins might be using different accounts or there were multiple Unity servers a single user needed to gain access to or the like. I find folks tend to use this immediately as soon as they fail to gain access to the SA without working through the problem preventing them to get "normal" access to the SA which, of course, causes problems.

As for the search screen issue, that's a completely seperate problem. I'm not sure what you mean by "the screen cannot display".

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)