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New Member

Using Viewmail extension to record message hangs Outlook

I am installing Viewmail for a customer and when I try to record a voicemail using the phone, the phone rings and I record my message but after hanging up, Outlook hangs (doesn't seem to detect the phone hanging up) and I am unable to access Unity Administration, even from the server itself, I then have to reboot the Unity server.

Am using Unity 3.1.3a and Viewmail 3.1.3.

Thanks.

4 REPLIES
Cisco Employee

Re: Using Viewmail extension to record message hangs Outlook

What's the OS of the client that has Viewmail?

New Member

Re: Using Viewmail extension to record message hangs Outlook

Oliviers,

Its Windows 98.

Cisco Employee

Re: Using Viewmail extension to record message hangs Outlook

This sounds very much like CSCdw22615. There's something that can be downloaded from MS for Win9X clients.

New Member

Re: Using Viewmail extension to record message hangs Outlook

Thanks for that - will test it when nexdt at customer site.

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