VG-200 # of rings before answer

[tvanblon]

My VG-200 forwards all inbound calls to Unity Opening Greeting. Currently, outside callers hear 3-4 rings before Unity picks up. Is it possible to get Unity to answer immediately after the 1st ring?

[Nahid Mansoorian]

Hello,

If I understand your question correctly, you can do this by decreasing the number of rings on Call Manager service parameter.

Go to Call Manager>service parameter>your server>Call Manager

change the value for "ForwardNoAnswerTimeout"

3-4 second is about 1 ring.

Thanks you,

NM

[dugrant]

If the call is going directly into voicemail, then it should answer on the first ring.

What type of interface do you have on the VG200? A VIC-2FX0-M1 with caller ID enabled will not even pickup the line until the 2nd ring, which may explain the 3rd/4th ring.

Other than that, It sounds like the first port isn't answering, and the Forward-No-Answer timer sends the call to the 2nd port where it is answered. Take a look at Status Monitor on the Unity server to see which port picks up when this happens.

-Dustin