VG224 port stuck in 'off-hook' state

[iwanc]

Hi All,

I have strange problem with my VG224 connected to CME4.0.

I have 1 port have no dial tone. And 'show voice port sum' result

VG1050005#sh voice port sum

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

============== == ============ ===== ==== ======== ======== ==

2/2 -- fxs-ls up dorm off-hook idle y

ADMIN is UP, OPER is DORM, but IN STATUS is OFF-HOOK

VPM STATE from 'sh voice call sum' is FXSLS_ONHOOK

I have already shutdown this port and reload the VG224 and unplug the analog phone. But no effect.

FYI, Im running IOS version 12.4(9)T1 for VG224.

Any solution for this problem?

Thanks.

Iwan

[leemj001]

Are you able to post the configuration?

[iwanc]

Configuration for VG

======================

stcapp ccm-group 1

stcapp

!

stcapp feature access-code

prefix *#

!

!

voice-card 0

!

interface FastEthernet0/0

ip address 10.102.1.35 255.255.255.0

duplex auto

speed auto

!

voice-port 2/2

cptone ID

timeouts call-disconnect 2

timing hookflash-in 500 150

!

sccp local FastEthernet0/0

sccp ccm 10.102.1.12 identifier 10 version 4.0

sccp

!

sccp ccm group 1

associate ccm 10 priority 1

!

dial-peer voice 3 pots

service stcapp

port 2/2

!

=========================

This port work well for 2 weeks before this problem happen. Another port have same configuration and its working