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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

Video Conference Gateway and Polycom Viewstation.

I had a VC gateway 3520 with Four BRI ports that I want to use both as a

gateway and gatekeeper.

I have configured the Gateway and the View station so that they gatekeeper sees the Viewstation as an Endpoint, But when I try to make a Outbound Call

the View Station Just Rings and Timesout with as statement of Remote Site is Unreachable.

I Believe that the I'm missing something.

Has anyone been able to do this and mind sharing the Configs.

Thanks in Advance

New Member

Re: Video Conference Gateway and Polycom Viewstation.

I hae a similar set up but I use the 3520 primarily as a Primary Gatekeeper as I have a 3540 and I use a secondary gatekeeper PathNavigator (muliti-zone) look at you services in the 3520 perhaps its how your placing the call (what your prefix's) send in you service list and I'll have a look. It helps to see the config. Chances are its a simple error.

New Member

Re: Video Conference Gateway and Polycom Viewstation.

in the GW side of the 3520, you must make entries for supported supported services (such as a 9 to access the gateway). Make sure the little red check mark is there!

On the GK, add this service

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