Viewmail 8.6.5 not working with outlook 2010

[Horacio Gutierrez]

Hello,

I try to configure viewmail 8.6.5 with outlook 2010 on a windows 7 computer.  We have unity 7 and exchange 2007. I enter all the information in the viewmail setup but when I click test settings it says unable to find the voice mail server.  The unity server name  I entered is correct I can also ping it from my computer.  Any suggestions.

Thanks.

[davrojas]

Hello Horacio,

At this point we are missing what outlook version you have and what exact version of Unity or UConnection.

1-Check Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/compatibility/matrix/cuclientmtx.html#wp364674

and see if everything matches accordingly to the supported versions, this is a well known issue. If everything does continue with option below.

2-Beside the server name try with the IP instead.

3-Check if you have turned on the SSl, if you do turn it off and try again

Best Regards,

David Peck