Re: ViewMail for Outlook form

admin_2 · ‎01-24-2002

VMO v. 2.4.6, Unity 2.4.6, Win2K Sp2, outlook VMO was installed and working. It has quit. I've tried uninstalling, running VMOCleaner, reinstalling several times but still get the following: "The custom form could not be opened. Outlook will use an outlook form instead. The object could not be found" The Message Class is verified as IPM.Note.Voice.Unity The attachment opens as a normal wav file in Windows Media Player Norm Cook Gibson Petroleum Company Limited

Report Inappropriate Content · ‎01-25-2002

Fixed it.
Uninstalled ViewMail
Uninstalled Office 2K
deleted c:\program files\viewmail directory
searched registry for "viewmail" and deleted the remaining references to it.
searched registry for "IPM.Note.voice.unity" and deleted one reference to that.
rebooted
reinstalled office
started outlook
installed viewmail for outlook
closed outlook
opened outlook
jumped up and down to celebrate success.

Norm Cook
Gibson Petroleum Company Limited

Report Inappropriate Content · ‎01-25-2002

cool... thanks for going the extra mile and then coming back to tell us about it.

Not sure why it was necessary to go to such lengths... I'll bug the client folks and see what they have to say.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎03-27-2002

Jeff, Did you ever get any good response for why this happens?

Report Inappropriate Content · ‎03-27-2002

No, not really... they assured me they're redoing the VMO install as part of the over all revamp of the client side tools (AA and VMI are merging into one big happy page for instance) but I didn't get a lot of details as to why the existing form registration can get so hairy to back out.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎03-27-2002

I have a user that is having the same problem as the guy in the original post - we did the same steps as he outlined and still having same errors. Tried to run VMOCleaner but it will not run. What should our next step be...open TAC case or is there some other options?

Report Inappropriate Content · ‎03-27-2002

Jami just posted this to an email list today... might be of help to you:

On CCO, within the Unity tech tips, we have a section just for VMO (near the bottom of the page):

http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml

This particular tech tip has instructions for manually uninstalling VMO. Please provide feedback on the doc quality if you find it helps you out...

http://www.cisco.com/warp/customer/788/AVVID/vmo_error_custom_form.html

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

JoshMiller · ‎05-01-2002

The tech tip on uninstalling VMO worked well for me. I will say that on Step 4, I found two copies on FRMcache.dat - each in a different profile (c:\documents and settings\etc.)

Version Info - Win/OfficeXP (SP1), Unity 2.4.6.135, TSP 6.0.1, CM 3.1.3SPD.

Great job! It's the first time I've had ViewMail working on my laptop for about 6 months!

Report Inappropriate Content · ‎05-23-2002

We're having problems here with callers names not resolving when they send internal voice messages. I'm not sure if this is a VMO problem or not. Basically it comes up with "Message from Unidentified Caller [extension]" as opposed to saying "lastname, firstname" The problem is only on about 25% of our users, but it seems to be an intermittent problem. Anybody experienced this?

Report Inappropriate Content · ‎05-23-2002

Well... first, VMO doesn't have anything to do with name resolution in your outlook client. It's just a mechanism for playing the voice attachments using your phone and sending voice mail via Outlook... if the names aren't resolving it doesn't have anything to do with VMO.

when subscribers leave other subscribers messages it's actually originated in the senders inbox and sent from there. If users are getting messages from the "Unknown caller" (originating from the "Unity Messaging system" account) then the messages are being sent as an unidentified user.

Unity does support ISM (Identified Subscriber Messaging) so that if one user calls another user's extension it's automatically left as a message from the sender's subscriber box. This depends on use getting the calling number and finding that calling number in our database as the extension of a known subscriber. If we don't find the calling number it's left as an unknown caller.

Perhaps this is what's happening... users most of the time call from their primary number when calling coworkers and it's left as a subscriber to subscriber message. Sometimes they may call from a secondary line(?) and it's delivered as an unidentified caller message.

That's just a guess based on your description...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎06-03-2002

Thank you. My cisco rep was telling me to trouble shoot the VMO, but that didn't make sense initially. The problem we're having is on a few people who are calling from their primary line, their standard e-mails are resolving as lasname, first, and when they send voice messages, it comes up as [message from unidentified caller [extension] Where extension is the users extension. So that tells me the mechanism for resolving the names, is picking up what extension they're calling from. Is there anything you could suggest for me to trouble shoot?

Report Inappropriate Content · ‎06-05-2002

hmmm... so the extension in the subject line matches the extension of the user who sent it? Any chance it's a secondary extension (i.e. there are two lines on the phone and this matches the ID of the 2nd one?). Any chance the site might have turned off Identified Subscriber Messaging? I'm not sure when that registry setting got added actually, I'll have to check but in 3.x you can turn off ISM such that you have to log in as youself before leaving the message if you want it to be a sub to sub message.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Report Inappropriate Content · ‎06-06-2002

No, unfortunately it is on there primary line. I've had some of the problem customers call me and leave a message on there primary and secondary lines, both have Unident...etc [extension] after them. Where do you check ISM? But even if that was off, wouldn't all subscribers come back unidentified?
-Confused customer.