ViewMail for Outlook form

[admin_2]

VMO v. 2.4.6, Unity 2.4.6, Win2K Sp2, outlook <br>VMO was installed and working. It has quit. I've tried uninstalling, running VMOCleaner, reinstalling several times but still get the following:<br>"The custom form could not be opened. Outlook will use an outlook form instead. The object could not be found"<br>The Message Class is verified as IPM.Note.Voice.Unity<br>The attachment opens as a normal wav file in Windows Media Player<br><br>Norm Cook<br>Gibson Petroleum Company Limited

[jseinfeld]

We have had the same experience. Exchange server offbox and there were no event log warnings on the unity server or the exchange server.

[oliviers]

When this happens, it's either an integration issue, or as haschulz metioned, a problem logging into Exchange. If it's an integration issue, I would only expect it with certain types of integrations. You guys are using serial, right?

If the system is at 2.4.6.135 and up, there's a registry key edit you can make to have Unity write an EventLog warning when it gets a call without call information (as if there were no integration information at all, or a timing issue with the integration information). This key is...

HKLM\Software\Activevoice\MIU\1.0\Intialization\Log Event Warnings for Calls Without CallInfo = DWORD

Setting that to "1" will make those warnings appear. This may help to correlate the VMO issue with a PBX integration issue.