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ViewMail Installs hang 10% of time

Are we the only one who experience hangs and freezes trying to install Viewmail about 1 out of every 10 installs? Early on we had a problem with the Dells having that Yamaha Wave Synthesizer on them - and we caught that info here on the board and it really helped to turn that off - but I'm wondering how many other things out there like that there are - as we seem to run into problems about 10% of the time where Viewmail just won't install - it seems to be haning trying to register one of the DLLS - but it's hard to tell for sure...<br><br>Also - soetimes once Viewmail is installed successuflly, like on my machine - every so often it will refuse to upgrade (i couldn't upgrade to the last version because it hung like it does on some fresh installs - i had upgrade 3 times before just fine).<br><br> Just trying to see if this is an "us" probalem or not - it's frustrating for our PC installers but we don't want to let them off the hook and keep from installing it because it's so useful :-)<br><br> - Ken<br><br>Ken Johnson<br>Mgr. Network Services<br>LeTourneau University<br>http://www.letu.edu/

3 REPLIES
Anonymous
N/A

Re: ViewMail Installs hang 10% of time

The Yamaha sound synth conflict is the most common reason...

It's also probably a pretty good idea to make sure the client PC has the latest drivers for the audio hardware, and the latest service packs for the OS and Outlook (www.windowsupdate.com).

Also use the latest release of VMO to perform the install
http://cisco.com/cgi-bin/tablebuild.pl/unity-vmo

Disable any anti-virus software, particularly those that can do email scans, and again make sure the software is up-to-date.

Scott Morgan
Cisco Systems TAC

Edited by smorgan on 5/24/02 12:02 PM.

Anonymous
N/A

Re: ViewMail Installs hang 10% of time

OK - Thanks - will work through those - the http://cisco.com/cgi-bin/tablebuild.pl/unity-vmop link with my CCO login says the table does not exist - is that an errorr on my login?

Ken Johnson
Mgr. Network Services
LeTourneau University
http://www.letu.edu/

Anonymous
N/A

Re: ViewMail Installs hang 10% of time

Sorry, no 'p' at the end of the URL.
Edited the original post to correct the link.
Thanks for catching that.


Scott Morgan
Cisco Systems TAC

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