Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

visual voicemail dials 5555

Hi:

I just implemented visual voicemail using CUCM 7.1(3) and Unity Connection 8.0; everything seems to work, however, when I try to play a message it dials 5555, then, of course, it plays the message "your call cannot be completed as dialed" recording.

Any idea what I am missing here?

Regards;

Ahmed

5 REPLIES
Hall of Fame Super Red

Re: visual voicemail dials 5555

Hi Ahmed,

Did you configure a new Visual Voicemail Pilot # as described in the attached doc?

http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/visual_voicemail/7.0/english/install/guide/install.html#wp1056980

Cheers!

Rob

New Member

Re: visual voicemail dials 5555

Rob, Ahmed,

  I´m setting up Visual Voicemail on a Unity 7.0(2) ES 35 box, following the guide, and running into the same issue. Have you found a solution to this?

Regards,

Ariel.

New Member

Re: visual voicemail dials 5555

Hi Rob, Hi Ariel:

I got it working, I was missing "Pilot Number for TRAP Connections" under connection administration.

Thanks Rob.

Regards;

Ahmed

New Member

Re: visual voicemail dials 5555

Ahmed,

I envy you! Sadly, I have Unity and not Unity connection, so I have no such parameter. Thanks, anyway!

Ariel.

New Member

Re: visual voicemail dials 5555

Rob, Ahmed,

I found my error. I was using an extension with asterisk (*) at the beginning, which Unity seems not to like in the Call Routing Table (despite showing me no error messages).

Regards,
Ariel.
1166
Views
0
Helpful
5
Replies