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VM distortion 2.4.6

Customer reported to have 5 to 6 cases of VM distortion three days after the upgrade from 2.4.0. These calls were made by people outside of this organization from different PBXes. (Overall, the VM playback volume level is normal for most users here). Tested using differnet phones(analog, cell phone, speaker phones) to leave VM in Unity but was not able to duplicate the same problem. (All VM that i left were perfect with no distortion what so ever). <br><br>Anything else i can do to troubleshoot this other than using the WAVEGAIN to adjust the volume leveL? <br><br>Systems Engineer


Re: VM distortion 2.4.6

The only thing I can think to suggest here is to check the levels on the routers where these lines are coming through. I know some routers have adjustable dB levels and others do not, so I'm not sure if that would be an issue or not.

perhaps the "hot" calls are coming through a router that's got it's dB cranked up or something along those lines.

Either way it sounds as though the problem calls are coming in significantly hotter than other calls we're handling so there isn't a heck of a lot we can do from out side. Until we can get a WAV driver with AGC on it to mitigate wildly varrying input volume levels, this will be tricky to deal with.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)