Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

VMO install failure on Dell OptiplexGX400 systems

Are there any known issues with installing the VMO client onto a Dell Optiplex GX400 system? One of our sites reported that VMO is failing to load on their 8 Dell Optiplex GX400's. They are all running W2K Professional. They seem to hang on the install while "saving setup information" while it's showing C:\viewmail\tfxfrmfax.cfg. When comparing a successful VMO install on site and an unsuccessful, they found the unsuccessful one was missing the setup.iwf file.<br><br>I'm not sure where to start in troubleshooting this one and would appreciate input. <br><br>C<br><br>

3 REPLIES
Anonymous
N/A

Re: VMO install failure on Dell OptiplexGX400 systems

If you are running anti-virus software like McAfee VShield, you may need to disable it.

Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: VMO install failure on Dell OptiplexGX400 systems

Error: VMO is hanging upon install displaying an error with the "tfxfrmfax.cfg" file.

Could be related to the fact that Dell Systems come with Yamaha Synth. drivers. A few customers have been able to uninstall the Yamaha player and use the Windows Media player and that fixed their issue.

Jami Stewart
Cisco Systems

Anonymous
N/A

Re: VMO install failure on Dell OptiplexGX400 systems

The Yamaha Synth. was the culprit. After uninstalling Yamaha from Add/Remove Programs, VMO install without a hitch. Thank you Jami!!!

100
Views
0
Helpful
3
Replies