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Community Member

VMO stopped playing messages

We have VMO 4.0(3b) installed on about 20 PCs and one has stopped working after 3 weeks.

The users clicks the Play button, it rings the phone, but then it never plays the message. This occurs on all messages new and old.

We have tried uninstalling and reinstalling, but the problem persists.

Any thoughts?

-Jon

2 REPLIES
Community Member

Re: VMO stopped playing messages

If the phone rings then it sounds like VMO is working (sending the signal to unity to call). Have the user speak into the handset after they answer the call to make sure that VAD activates and sends the call through.

Steve

Community Member

Re: VMO stopped playing messages

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