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Voice both inbound and outbound very faint

I am an end user remote to our company with a softphone, I have a 2wire950 router for internet (ATT service provider). Every 3-4 months my sound starts to fail sometimes inbound, sometimes outbound, then both (becomes very very faint). We have reloaded the soft phone several times, gone though tuning wizard (everything set to loudest level) and it doesn't help. It will get better but still very hard to hear incoming calls with volume set to max. Please help solve my issue. I'm using a plantronics DA-45 headset. We can't figure out what keeps happening. Thank you.

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Re: Voice both inbound and outbound very faint

You can configure Softphones to use G729 and that may improve your voice quality.

Installing and Configuring Cisco IP SoftPhone:

http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a00800a3d39.shtml

Diagnosing Audio Problems with Cisco IP SoftPhone

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/softphon/admin/ad_trbl.htm#1036255

Voice Chopping or Breaking:

http://www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a00800b4a71.shtml#chop

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