Make sure that the correct extension is configured in Unity. Also, if the user is using a POP client and the client is set to pull messages from the server without leaving a copy, you will see this issue. Either set the POP client to leave a copy of the message on the server or use IMAP. I would recommend IMAP since even if a copy of the message is left, the server will see the message as having been read once it is downloaded, so new messages will show as saved messages and your MWI will not work.
The Client has already been set up for this user and the type of server that we use her is Exchange 2003. I don't see the option to change it to IMAP. Please note the same configuration is used for the whole oranization and only one out of 150 people is affected
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...