When a Supervisor in our Call Center tries to record a call, the files are only 1KB. Any clue on what's going on? The supervisor, agent and voice monitor server are all on one switch and I'm using SPAN. Are there any special permissions I need to set on the server?
If you have your IP Phones (Source) and your IPCC Express VOIP Monitoring/Rascal Server on seperate different LAN switch (destination) then you need to configure RSPAN (catos) or Remote Monitoring (IOS).
Create a new VLAN and create it as a RSPAN VLAN. Then when you configure your RSPAN Source and Destination you will map them to your RSPAN VLAN.
If you do not need to record Agent to Agent calls you don't necesarily need to use RSPAN. As long as your CRS/VOIP Monitor server are in the same switch you can just span that port. If you do that you will be able to monitor/record agent calls from/to the PSTN even if they are on different switches.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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