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New Member

Voice quality Softphones

Hi

I'm having some problems running Cisco Softphones from at WIN95 WIN98 PC's. The phones has been set up as CTI clients and is working. BUT the voice quality is very poor (heaps of echo at the reciveing end). I'm using mono headset from Plantronics and Creative Soundblaster 16 PCI cards.

Does anybody know of if there are products, that work better with Cisco Shofphones or is this a common problem?

By the way the I'm using the Call Manager 3.0.7 on a MCS-7830.

  • Other Collaboration Voice and Video Subjects
1 REPLY
New Member

Re: Voice quality Softphones

You may want to look at the CPU Utilization on the PCs. Since the PCs don't have DSPs the CPU has to do the conversions. If the CPU is not keeping up that could be causing the echo.

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