Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Voice recognition software for IP phone

Hi All,

Can you please provide the list of software available for voice recognition (IVR) solution for IP phone.

Thank you,

1 REPLY

Re: Voice recognition software for IP phone

IVR is not voice recognition. IVR is Interactive Voice Response. The difference is that Interactive Voice Response can include touchpad entry (i.e. Press 1 for sales, etc) or short answer ("Press or say 1 for sales") but does not include the general purpose voice recognition like you would see in voice dictation software.

So, better to define what you want the phone to do, because even IVR is a little ambigious.

187
Views
0
Helpful
1
Replies