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Voice Recording on Cisco IP Phones

I need to be able to record both inbound and outbound conversations as well as conferences/meetings on an enterprise Cisco IPTelephony environment. Can anyone advise on the best cisco-approved and ccm4.1(3)-compatible solution available out there? I have tried one or 2 but not satisfied with the performance. I need a reliable, feature-rich and user-friendly solution.

Chuks

4 REPLIES

Re: Voice Recording on Cisco IP Phones

Empirix Hammer Call Analyzer.

But it is sort of costly.

Blue

Re: Voice Recording on Cisco IP Phones

telrex.com

they have CallRex which is a nice VoIP record/monitor calls solution.

they also have IntelRex for the full BigBrother effect.

very nice, featured, ez to use/admin software. (requires port mirroring in the network for those devices that you want to record/monitor)

New Member

Re: Voice Recording on Cisco IP Phones

Check out the liine of products from Cistera. I have deployed their QuickRecord, which has a lot of "call center" like features and is the cleanest "push-button" or "on-demand" solution I've seen for the price. Don't take my word for it.....Here, get it from the "horse's mouth" so to speak HA! HA!

http://forums.cisco.com/eforum/servlet/IPCApps?page=Applications_Showcase1

New Member

Re: Voice Recording on Cisco IP Phones

Hi Chuks,

I am from TC&C and we specialize in IP telephony and Call recording. Our Cisco Certified CARIN product will fit your needs - it has been volume tested and installed at many large institutions.

You can review more about our CARIN product on our website:

http://www.tcandc.com/pages/dcview?page=carin

Please feel free to contact me for any follow up questions you may have.

-RJ Tarantino

email: rj.tarantino@tcandc.com

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