Voice Recording - Recommendations for Third Party Vendor
Our call centers needs do scheduled Voice Recordings as wells as have the agents listen and rate themselves on their conversations. Can anyone give me a few vendor recommendations that have such a product?
Re: Voice Recording - Recommendations for Third Party Vendor
Hi Christy. We are using Witness. It is fairly pricy, our integration partner is not too familiar with it, unfortunately (didn't do a good job on integrating it), but Witness has gone above and beyond on their technical support. Good luck.
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