Not sure if this is the correct place to post this ......
Does anybody have any experience with recording VOIP phones ?, We have an application from a company called ASC and it seems way to fragile for our environment. would like to know if anybody has specific voip recording knowledge.
We have a CCM and IPCC Enterprise solution, the problem is that we have two sites, each site has two 6506 switches with cmm modules (with isdn30 trunks terminating) in each switch (we use mgcp from ccm to control them).
I have not found a voip recording application that works with this configuration.
I have faced similar scenarios, and with the three vendors taht I have mentioned you, the recorder deployment consists in one logging system in each site (to sniff the rtp and skinny trafic from the IP Phones) and one central system to consolidate the recordings.
I think that you can solve your problem trying to contact those vendors. All of then have a connector to CTIOS on IPCC Enterprise to register the Agent ID of the recorded conversation.
I know people form those companies, but I am in Spain, so I don?t know if they could be useful for you.
Hope this helps,
(please, don`t forget to rate the useful posts ;-))
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